These Terms & Conditions (“Terms”) govern your use of the website vikicleaning.ca and any cleaning services booked with Viktoriia Professional Cleaning Services (“we,” “us,” or “our”). By booking a service or using our Site, you agree to these Terms.

 

1. Services

We provide residential and commercial cleaning services, including Regular Cleaning, Deep Cleaning, Move-In/Move-Out Cleaning, Airbnb Cleaning, Post-Construction Cleaning, and Office/Commercial Cleaning, across Metro Vancouver, the Fraser Valley, and surrounding communities in British Columbia. Specific inclusions for each service are described on our Site and may be confirmed at the time of booking.

 

2. Booking and Scheduling

Bookings can be made through our website, by phone, or by other communication channels we make available. We will confirm your appointment date, time, and estimated duration prior to service. Please provide accurate details about your space so we can prepare an accurate quote and allocate sufficient time.

 

3. Pricing and Payment

Rates displayed on our Site are estimates based on the information provided and are subject to confirmation based on the size, condition, and specific requirements of the space to be cleaned. Add-on services (such as balcony/patio cleaning, oven cleaning, carpet cleaning, upholstery shampooing, or interior window cleaning) are priced separately and confirmed before service where applicable. Payment is due at the time of service unless otherwise agreed in writing.

 

4. Cancellations and Rescheduling

We ask that you provide at least 24-48 hours’ notice if you need to cancel or reschedule an appointment. Late cancellations or missed appointments (a “lockout,” where our team is unable to access the property at the scheduled time) may be subject to a cancellation fee. [Insert your specific cancellation fee/policy here.]

 

5. Access to Your Property

You are responsible for providing safe and reasonable access to the property at the scheduled time (e.g., keys, entry codes, or someone present to let our team in). Please secure or inform us of any pets, alarm systems, fragile items, or areas you would prefer we avoid.

 

6. Valuables and Liability

We ask that cash, jewelry, important documents, and irreplaceable items be secured or set aside prior to our visit. While our team takes great care with your home or workspace, we are not liable for pre-existing damage, normal wear and tear, or damage to items that were not properly secured or disclosed to us in advance. If you believe damage occurred during a cleaning visit, please notify us within [insert number, e.g., 24-48] hours so we can investigate and address the issue.

 

7. Satisfaction

Your satisfaction matters to us. If you are not satisfied with a completed service, please contact us within [insert number, e.g., 24] hours so we can discuss a re-clean or other resolution. [Adjust this section to reflect your actual satisfaction guarantee, if any.]

 

8. Use of Our Website

All content on this Site, including text, images, logos, and design, is the property of Viktoriia Professional Cleaning Services or its licensors and may not be copied or reused without permission.

 

9. Limitation of Liability

To the fullest extent permitted by law, our liability for any claim arising from our services is limited to the amount paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

 

10. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

 

12. Contact Us

• Phone: (844) 242-9464
• Email: [insert contact email]