Viktoriia Professional Cleaning Services (“we,” “us,” or “our”) operates the website vikicleaning.ca (the “Site”) and provides residential and commercial cleaning services across Metro Vancouver, the Fraser Valley, and surrounding communities in British Columbia, Canada. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or use our services.

 

1. Information We Collect

When you contact us, request a quote, or book a cleaning service, we may collect:

• Your name, email address, and phone number
• Your service address (the location where cleaning services are to be performed)
• Details about the services you request, including preferred scheduling and any special instructions
• Payment information necessary to process bookings (processed securely by our payment provider; we do not store full payment card details ourselves)
• Information you voluntarily provide in messages, forms, or phone calls

We may also automatically collect limited technical information when you browse our Site, such as your browser type, device type, and pages visited, through cookies and similar technologies. See our Cookie Policy for details.

 

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and provide the cleaning services you request
• Communicate with you about bookings, quotes, and customer service inquiries
• Process payments
• Improve our Site, services, and customer experience
• Comply with legal and accounting obligations
• Send occasional service updates or promotional offers, where you have consented to receive them (you may opt out at any time)

 

3. How We Share Your Information

We do not sell your personal information. We may share limited information with:

• Cleaning staff or contractors directly involved in providing your requested service
• Service providers who support our operations (e.g., website hosting, payment processing, scheduling software), who are only permitted to use your information to provide services to us
• Government authorities, where required by law

 

4. Cookies and Third-Party Tools

Our Site may use cookies for basic site functionality and may embed third-party services such as Google Maps to display our service area. These third parties may collect information in accordance with their own privacy policies. For more detail, please see our Cookie Policy.

 

 

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by applicable law (for example, for tax and accounting records).

 

6. Data Security

We take reasonable administrative and technical measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

 

7. Your Rights

Under Canadian privacy law (including PIPEDA and the BC Personal Information Protection Act), you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to certain uses of your information, subject to legal or contractual restrictions
• Ask us questions about how your information is handled

To exercise any of these rights, please contact us using the details below.

 

8. Children’s Privacy

Our services and Site are not directed at children, and we do not knowingly collect personal information from children.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

 

10. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

• Phone: (844) 242-9464
• Email: [insert contact email]
• Serving: Surrey, White Rock, Langley, Aldergrove, Coquitlam, Maple Ridge, Abbotsford, and surrounding areas